1. Introduction

At Schedchie, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media management platform.

2. Information We Collect

We collect information that you provide directly to us, such as when you create an account, use our services, or communicate with us. This may include:

• Name and contact information
• Account credentials
• Payment information
• Social media account information
• Content you create, share, or upload

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, and events

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following situations:

• With your consent
• To comply with legal obligations
• To protect and defend our rights and property
• With service providers who help us operate our business

4a. YouTube API Services

Use of YouTube API: Schedchie uses YouTube API Services to enable you to schedule and manage content on YouTube. By connecting your YouTube account, you authorize us to access your YouTube data on your behalf.

Data Usage and Sharing: We use YouTube API Services to:

• Access your YouTube channel information
• Upload and schedule videos to your YouTube account
• Manage video settings on your behalf

We do not share your YouTube data with external third parties except as necessary to provide our services or as required by law. Your YouTube data is processed in accordance with our Privacy Policy and Google's Privacy Policy.

Google Privacy Policy: Your use of YouTube through Schedchie is also governed by the Google Privacy Policy. We recommend you review this policy to understand how Google handles your data.

Data Storage and Cookies: When you connect your YouTube account, we store access tokens securely on our servers. We may also use cookies and similar technologies on your devices to maintain your authentication session and improve your experience. These technologies allow us to recognize your browser and remember your preferences.

Revoking Access: You can revoke Schedchie's access to your YouTube data at any time by visiting the Google security settings page. After revoking access, we will delete all stored YouTube data associated with your account within 30 days, except as required to comply with legal obligations or resolve disputes.

Deleting Your Data: To request deletion of your YouTube data stored by Schedchie, please contact us at support@schedchie.com. We will process your request within 30 days and confirm deletion via email.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

6. Refunds and Cancellations

Schedchie operates on a subscription-based service model. Refunds may be issued at our sole discretion under the following conditions:

• If we determine that you have a legitimate claim based on a malfunction or significant interruption in service beyond your control.
• Refunds will not be granted due to dissatisfaction arising from your failure to utilize the platform's features or a change of mind.
• We reserve the right to assess each refund request individually and make determinations based on the circumstances, legal obligations, and business interests.
• To request a refund, you must contact us within 14 days of the issue. Refunds will be processed using the original payment method where possible.

7. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Accessing and updating your information
• Deleting your account
• Opting out of marketing communications
• Objecting to certain data uses

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. GDPR Compliance

As a company operating within the European Union, we comply with the General Data Protection Regulation (GDPR). We are committed to ensuring that your personal data is handled responsibly and securely. Below, we outline how we collect, store, and manage your information in accordance with GDPR requirements.

10. Data We Collect and How We Use It

We collect and process the following personal data:

• Account Information: Your name, email address, and other contact details.
• Social Media Information: Data from linked accounts for scheduling posts, including tokens for authentication.
• Scheduled Content: Content you create and save for future posting, stored on Azure Blob Storage.
• Payment Information: For subscription management, processed securely via Stripe.

11. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Consent: When you provide consent, for example, by agreeing to this policy or connecting your social media accounts.
• Contractual Necessity: To provide and manage the services you have subscribed to.
• Legitimate Interests: For improving our services and communication with users.

12. Data Storage and Retention

We store your data on secure servers, including Azure Blob Storage for scheduled content and MongoDB for other account information. Data retention periods will be limited to what is necessary for the purposes of providing our services and complying with legal obligations.

13. Your Rights Under GDPR

Under GDPR, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request corrections if your data is inaccurate or incomplete.
• Right to Erasure: Request the deletion of your data under certain conditions.
• Right to Restriction of Processing: Request the limitation of processing your data in certain circumstances.
• Right to Data Portability: Request to receive your data in a structured, commonly used format.
• Right to Object: Object to our processing of your data, including for direct marketing purposes.

To exercise any of these rights, please contact us at support@schedchie.com. We will respond to your request within one month as required by law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

15. Contact Us

If you have any questions about this Privacy Policy or our compliance with GDPR, please contact us at:

Email: info@schedchie.com
Address: Miletičova 23, 821 08 Bratislava, Slovakia