Connecting and reconnecting accounts

Connecting an account is usually one screen and thirty seconds. When it takes longer, the cause is one of the cases below, each with the exact fix.

Connecting an account

Open Dashboard → Accounts, open the group the account belongs in, and pick the platform. You are sent to that platform's own permission screen. Approve what it asks, and you are back in Schedchie with the account ready to schedule. Every connect ends with a banner naming what was added, and the Connection help panel on the same page lists what each platform needs before you start.

• Approve everything the screen asks for. Skip something and the account still connects, but posts fail later on exactly the thing you skipped.
• The permission screen shows whichever account is signed in on that platform in this browser. If it offers the wrong account, that is why. Sign in to the right one first, or use a private window.
• Connecting more accounts costs nothing extra. There is no per-channel price here.
• Posting to X is a €4.99 add-on per 30 posts, and X connects once you have a live add-on balance.

Facebook: which button to pick

The Facebook box has two buttons. Use Continue with Facebook unless your Pages sit in a Meta business portfolio.

• Continue with Facebook (Connect with Facebook when you reconnect) is the right button for almost everyone. You sign in as yourself, and you pick a Group for each Page on the next screen. If you have never heard of a portfolio, you do not have one.
• Connect through a Business portfolio is for Pages owned by a Meta business portfolio (set up in Meta Business Suite). Schedchie first shows three short steps under Before you continue to Facebook. Facebook then asks for the portfolio. Under Page, tick every Page you want, because that list starts empty, then press Next and Confirm.
• Facebook connects Pages, not personal profiles. You need an admin, editor or moderator role on the Page. A profile with professional mode turned on is still a profile, so it cannot be connected either.
• No Page at all? Create one at facebook.com/pages/create, then connect again. It is free and your profile stays as it is. If you only wanted Instagram, use Log in with Instagram instead; it needs no Facebook Page.
• Pages in both places? Connect once with each button. The results add up.

Instagram: which button to pick

The Instagram box has two buttons. Pick the one that matches how you sign in to the account.

• Log in with Instagram signs in with the Instagram account itself. No Facebook Page needed, whether or not the account is linked to one. On the Accounts page it reads Instagram sign-in.
• The Facebook button (Continue with Facebook) connects through the Page the account is linked to, can bring in several accounts at once, and reads via Facebook. It is also the connection that adds music on Reels: an account on Instagram sign-in moves over with Switch to Facebook connection (adds Reels music).
• Either way the account must be a Business or Creator account. That is Instagram's rule for every scheduling tool. A personal account switches in the Instagram app under Settings; it is free.

The other platforms

Most platforms connect in one pass: pick the platform, sign in, approve. Bluesky and Mastodon start with your handle or server, and Telegram starts inside Telegram. The only things worth knowing in advance:

Edit settings: the fix when Facebook skips your Page

Facebook remembers what you picked last time, and its screen can reuse that selection even when it is empty or missing the Page you want. When a Facebook connect comes back without the Page you expected, check this first:

• Meta's first screen says Continue as and a name. When that name is the Facebook profile that manages the Page, continue. If it is not, choose Log into another account.
• If Meta shows Edit settings, use it.
• Choose Opt in to all current and future Pages, and keep every Page and Instagram account ticked, including ones you use in other groups.
• Then continue. Everything you ticked comes through, and you pick a Group for each one.

If a Facebook connect comes back with no Page, Schedchie shows you a step-by-step guide straight away: one path for creating a Page, one with these exact clicks for a Page you already manage. For Instagram the guide appears if it comes back empty twice in a row.

Connecting many accounts

Agencies connect the same way. Four habits keep a long account list in order.

• Log in with Instagram connects the account you are signed in to. To connect a second Instagram account, switch accounts in Instagram first (or sign out), then run the connect again. If the screen keeps showing the wrong account, this is why.
• Continue with Facebook brings in many Pages and Instagram accounts in one pass. Tick them all on Meta's screen, then pick a Group for each row on the next screen in Schedchie.
• To reorganize afterwards, use Move on any account. Moving keeps every scheduled post and needs no reconnecting.
• To move or disconnect many accounts at once, open the group and press Select. Tick the accounts, then move or disconnect the whole set in one go.

Client connect links (Ultra plan)

When a client owns the Facebook Pages, send them a client connect link for their Group. They open it with no Schedchie account, sign in to Facebook and tick the Pages and linked Instagram accounts to add; nothing is ticked until they choose. Links cover Facebook and Instagram, last three days by default (up to seven) and can be revoked at any time.

Why connections end on their own

Platforms hand out access with an expiry attached, and each one decided differently. Three patterns cover them:

A sweep runs every day at 08:30 UTC and renews everything renewable, well before anything is due to lapse. TikTok and LinkedIn also get an email a week before their deadline, because those two cannot be renewed in the background.

What the labels mean

Next to a healthy account

When a connection has run out

When an account needs you

You do not have to go looking for these. Whenever an account needs you, a banner appears at the top of your dashboard with the same explanation, and the email you get carries it too.

Reconnecting

In Dashboard → Accounts, an account that needs you carries a Reconnect link. Inside the group view, the same thing is a refresh icon labelled Refresh connection (keeps your posts). Either one sends you to the platform's permission screen. Approve it and you are back.

• Reconnect the same account. Reconnecting a different account on the same platform adds a new connection and leaves the old one broken.
• Approve every permission on the screen, including any the platform added since you last connected.

What happens to scheduled posts when an account disconnects

Scheduled posts survive a disconnect. When an account leaves, its posts are not deleted. They are marked as waiting for it, and when you reconnect the same account, every post still in the future comes back automatically, on its original schedule.

• A post that also targets other accounts keeps publishing to those, on time. It shows as Partial or Disconnected so you can see the gap.
• There is no deadline on the restore. Reconnect a week later and the posts still ahead of you come back.
• Posts whose scheduled time passed while the account was away do not travel forward in time. Reschedule those.

When the platform itself blocks an account

Sometimes a platform pauses an account on its own side. Only the platform can lift these. Here is where each one is cleared:

Facebook asks the Page owner to confirm their identity

Open Facebook as the Page owner, in the app or at facebook.com/id/hub, and complete the identity confirmation. Publishing resumes once it is done. Reconnecting in Schedchie does not clear this, only the check inside Facebook does.

Facebook temporarily blocked posting

Facebook does this for posting too often or for content its systems flagged. It decides how long the block lasts and shows it, with the end date, at facebook.com/support and, for Pages, at facebook.com/accountquality. Retrying earlier cannot shorten it.

Instagram wants a security check

Sign in at instagram.com directly, complete what it shows you, then reconnect here.

Instagram refuses with its permission error #10

Open the Instagram app, go to your profile menu, then Settings and activity → Account Status, and complete anything it asks. If it shows nothing, reconnect the account here and approve every permission, and make sure the account is still a Business or Creator account.

TikTok blocked the account from posting

In the TikTok app go to Profile → menu → Settings and privacy → Account → Account status. If a ban banner shows on your feed, tap it and choose Submit Appeal. TikTok sets and lifts these blocks itself.

Facebook: "administrator, editor, or moderator"

Your user does not hold one of those roles on the Page, or the Page requires two-factor authentication that your Facebook account has not switched on. Fix the role or the two-factor setting in Meta Business Suite, then reconnect.

YouTube: a suspended channel

Resolve the suspension with YouTube, then reconnect.

Once an account is healthy again, anything that failed while it was away can be re-sent. See why a post failed for how retry picks up only the accounts that missed.